Privacy Policy

Privacy Policy

Last updated: June 19, 2025

appzenic.com website is owned By THINKCREATIVE TECHNOLOGIES OPC PRIVATE LIMITED, a company incorporated under the laws of India with its registered office in Assam, India, which is a data controller of your personal data.

We have adopted this Privacy Policy, which determines how we are processing the information collected by appzenic.com, which also provides the reasons why we must collect certain personal data about you. Therefore, you must read this Privacy Policy before using appzenic.com website.

We take care of your personal data and undertake to guarantee its confidentiality and security in accordance with Indian data protection laws including the Information Technology Act, 2000 and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011.

Personal information we collect:

When you visit the appzenic.com, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the installed cookies on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products you view, what websites or search terms referred you to the Site, and how you interact with the Site. We refer to this automatically-collected information as "Device Information."

Moreover, we might collect the personal data you provide to us (including but not limited to Name, Surname, Address, payment information, etc.) during registration or service inquiry to be able to fulfill the agreement and provide our software development services.

For our software development and AI integration services, we may also collect:

• Business requirements and project specifications

• Technical requirements and system access credentials (when necessary for service delivery)

• Communication records related to project development

• Feedback and service evaluation data

Why do we process your data?

Our top priority is customer data security, and, as such, we may process only minimal user data, only as much as it is absolutely necessary to maintain the website and deliver our services. Information collected automatically is used only to identify potential cases of abuse and establish statistical information regarding website usage. This statistical information is not otherwise aggregated in such a way that it would identify any particular user of the system.

We process your personal data for the following purposes:

• To provide our software development and AI integration services

• To communicate regarding project progress and service delivery

• To process payments and maintain financial records as required under Indian law

• To provide customer support and technical assistance

• To improve our services and develop new offerings

• To comply with legal obligations under Indian law including GST, Income Tax, and other regulatory requirements

You can visit the website without telling us who you are or revealing any information, by which someone could identify you as a specific, identifiable individual. If, however, you wish to use some of the website's features, or you wish to receive our newsletter or provide other details by filling a form, you may provide personal data to us, such as your email, first name, last name, city of residence, organization, telephone number. You can choose not to provide us with your personal data, but then you may not be able to take advantage of some of the website's features. For example, you won't be able to receive our Newsletter or contact us directly from the website. Users who are uncertain about what information is mandatory are welcome to contact us via contact@appzenic.com.

Data retention:

We retain personal data in accordance with Indian legal requirements and business needs:

• Account information: Until account deletion or 3 years after last activity

• Project data: 5 years after project completion for warranty and support purposes

• Financial records: 7 years as mandated by Indian accounting standards and Income Tax Act, 1961

• GST and tax-related records: As per GST Act and Income Tax Act requirements

• Marketing communications: Until you unsubscribe or withdraw consent

Your rights:

Under Indian data protection laws, particularly the Information Technology Act, 2000 and related rules, you have the following rights related to your personal data:

The right to be informed about data collection and processing The right of access to your personal data The right to rectification of incorrect or incomplete data The right to withdraw consent for data processing The right to lodge complaints with appropriate authorities in India The right to seek compensation for damages due to data breach

For international users, if you are a European resident, you have additional rights under GDPR. If you would like to exercise any of these rights, please contact us through the contact information below.

As an Indian company, we process your information primarily to fulfill contracts with you (for example, when you purchase our services), comply with Indian legal obligations, and pursue legitimate business interests in accordance with Indian law.

Data transfers and storage:

Your personal data is stored and processed primarily in India on servers located within Indian territory. We comply with Indian data protection laws and regulations. Our data processing infrastructure is designed to meet the requirements of the Information Technology Act, 2000 and related rules.

When necessary for service delivery (such as using cloud services or third-party integrations), we may transfer data outside India, but only to countries that provide adequate protection or with appropriate safeguards in place.

Links to other websites:

Our website may contain links to other websites that are not owned or controlled by us. Please be aware that we are not responsible for such other websites or third parties' privacy practices. We encourage you to be aware when you leave our website and read the privacy statements of each website that may collect personal information.

Information security:

In compliance with the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, we implement comprehensive information security practices and procedures.

We secure information you provide on computer servers in a controlled, secure environment, protected from unauthorized access, use, or disclosure. We maintain reasonable administrative, technical, and physical safeguards as mandated by Indian law.

Our security measures include:

• Encrypted data transmission and storage in compliance with Indian standards

• Regular security assessments and updates

• Limited access to personal data on a need-to-know basis

• Employee training on data protection practices and Indian legal requirements

• Secure backup and disaster recovery procedures

• Compliance with Indian cybersecurity frameworks

However, no data transmission over the Internet or wireless network can be guaranteed to be 100% secure.

Cookies and tracking technologies:

We use cookies and similar tracking technologies to enhance your browsing experience and analyze website usage. You can control cookie settings through your browser preferences. Some features of our website may not function properly if cookies are disabled.

Legal disclosure:

We will disclose any information we collect, use or receive if required or permitted by Indian law, such as to comply with orders from Indian courts, law enforcement agencies, or regulatory authorities, and when we believe in good faith that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud, or respond to a government request.

We may also disclose information in connection with:

• Legal proceedings under Indian jurisdiction

• Compliance with Indian tax authorities (Income Tax Department, GST authorities)

• Protecting intellectual property rights under Indian law

• Preventing fraud or security threats

• Business transfers or mergers (with notice to affected users and regulatory approvals as required)

Children's privacy:

Our services are not intended for children under 18 years of age. We do not knowingly collect personal information from children under 18. If we become aware that we have collected personal data from a child under 18, we will take steps to delete such information promptly in accordance with Indian law.

Changes to this Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or Indian legal requirements. We will notify you of any material changes by posting the updated policy on our website and updating the "Last updated" date. Your continued use of our services after such changes constitutes acceptance of the updated Privacy Policy.

Complaints and grievances:

If you have any complaints regarding our data processing practices, please contact us first at contact@appzenic.com. We are committed to resolving any privacy concerns promptly and fairly.

For residents of India, if you are not satisfied with our response, you may escalate your complaint to:

• The Cyber Crime Cell of your local police

• The Indian Computer Emergency Response Team (CERT-In)

• The appropriate consumer forum under the Consumer Protection Act

Contact information:

If you would like to contact us to understand more about this Policy or wish to contact us concerning any matter relating to individual rights and your Personal Information, you may contact us:

Email: contact@appzenic.com Company: THINKCREATIVE TECHNOLOGIES OPC PRIVATE LIMITED Registered Office: Assam, India

Grievance Officer: contact@appzenic.com

This Privacy Policy is governed by Indian law, including the Information Technology Act, 2000, and any disputes will be resolved in accordance with the jurisdiction of Indian courts as specified in our Terms and Conditions.